Shipping
We ship from weird and wonderful Portland, Oregon!
We try our best to ship out your order within 2 business days of order placement, although occasionally things come up since we're a small team. Please consider opting for Standard shipping if your order is urgent.
Your shipping is 100% carbon neutral! We partner with ShopPay and Shopify Planet to offset the carbon impact of your order. When you add on Route Shipping Protection at checkout, you're actually making your order carbon negative!
Packaging
Your order is always shipped without plastic packing material. Occasionally, your order may be shipped in a re-used box or with re-used packing material from one of our vendors. Typically, packing material includes the following:
- 100% recycled corrugate (cardboard) box
- Kraft paper packing tape
- 100% recycled kraft paper fill
- Washi tape
- 100% recycled paper note card
Disposal Instructions:
- Leave kraft paper packing tape adhered to box, break down, and recycle.
- Leave washi tape adhered to paper fill. Recycle or compost.
- Recycle or compost paper note card.
Returns
In an effort to minimize carbon emissions and waste, we're not accepting returns at this time. As with every purchase you make, we encourage you to think carefully before you buy. We're here to answer any questions if you're not quite sure whether one of our products is right for you. Of course, if you find that there is something wrong with your order, let us know and we will make it right.
Read about the environmental cost of returns here.
Recycling
We accept the following items for recycling:
- Waste from disposable razors including all brands of handles and replacement cartridges, and rigid and flexible packaging.
- Waste from all brands of oral care products including toothbrushes and toothpaste tubes.
- Shampoo/conditioner bottles (not otherwise curbside recyclable) and caps
- Eye liner pencils (non-wooden) and cases
- Cosmetics packaging
- Soap dispensers and tubes
- Hair gel tubes and caps
- Lip balm/gloss tubes
- Mascara tubes
- Plastic concealer tubes and sticks
- Shaving foam tubes (no cans)
- Spray bottles and triggers
Make sure all items are clean and dry prior to shipping. Keep in mind that sending in larger quantities helps minimize waste from shipping. We do not provide shipping labels at this time.
Send to:
2326 NE 40th Avenue
Portland, OR 97212
Or if you're local to Portland, stop by our store. View open hours here.
We've moved to a new location!
Our new storefront is located at 3418 SE Hawthorne Blvd, Portland, OR 97214.
Open Hours:
- Tues-Sat: 11-6 pm
- Sundays 11-5 pm
- Mondays: Closed
In person pick up is free! Select "pick up" when checking out with your online order.
Available during our store hours:
- Tues-Sat: 11-6
- Sun: 11-5
Conscia Pop-up!
Stop by on Saturday, May 11th to learn about Conscia shampoo and conditioner stones from Conscia founder, Nicole! She'll be in store providing free scalp consultations to let you know what products would be best for you!
Conscia is the vision of Nicole Brown, a veteran hair stylist who, after two decades in the industry, became acutely aware of the water and plastic waste in hair products. Struggling to find anything eco-friendly and salon-grade, she set out to change the way we think about haircare. Nicole shared her mission with longtime client Victoria Heldt, and a partnership was born. Victoria had developed a passion for environmental sustainability and immediately saw the opportunity in redefining luxury haircare for today’s mindful consumer.
The two put their heads together to conceive of “mindful hair care” with a concentration not just on hair but also on scalp and mind. Three years of researching, formulating, testing, and tweaking yielded a collection of clean products made with active botanical ingredients, and without water in the formulations or plastic packaging.
Conscia’s ultimate aim is to offer a premium self-care experience that combines holistic philosophy, social purpose and eco-responsibility, and to build a community united by a more aware way of living.
